SHIPPING & EXCHANGE

  1. NickieNina (The Company) does not offer any “Returns” for any product.
  2. All products purchased from our Website can be exchanged within 24 hours of delivery receipt.
  3. Exchange request can be made within 24 hours from the receipt of delivery provided the delivered product falls within one of the following:
    • The received product(s) differed from the original order.
    • Anything is missing from the package e.g. price tags, labels etc.

In order to raise a dispute, please email pictures of the defective item within 24 hours of the receipt of the item to Web@nickienina.com.pk or call us at +92-301-1017612. NickieNina (The Company) will look at each dispute on an individual basis and will try to reach an amicable solution for the benefit of all parties involved.

Once we receive the item(s), our team will review the damage. Once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it with the next order made by the customer. However, in case of such exchanges, the customer is responsible for all shipping and handling costs.

  1. Discounted or sale items CANNOT be exchanged.
  2. Nickie Nina (The Company) uses TCS for local delivery and FedEx for International delivery.

ORDER CANCELLATION

  1. Nickie Nina (The Company) does not offer a refund or money back guarantee on purchased items.
  2. Customers paying via Credit or Debit card may cancel within 24 hours of placing the order. Order amount will not be refunded back. However, a coupon of the same value will be provided which can be used to purchase from NickieNina (The Company) within the next 60 days.
  3. NickieNina (The Company) reserves the right to cancel orders for any reason. Common reasons may include but are not limited to: unavailability of stock, pricing errors or card payment rejection.

NICKIENINA PRODUCT DISCLAIMER

  1. NickieNina (The Company) makes every effort to ensure that product images & descriptions are as accurate as possible. Please note that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from the original products slightly.

Please bear in mind that colors in picture may vary slightly from actual item due to the lighting during the photoshoot, your device display settings or printing quality of the catalog.

  1. All details of NickieNina (The Company) products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.